Returns Policy

Goddess Door will happily offer a store credit for items you wish to return within 14 days.

We do not refund for incorrect choice, incorrect sizing and or change of mind.
Please note; you will NOT be credited for your initial shipping fee, and NOT, compensated for return postage fee.
The credit note will be issued for the product cost only if the garment is returned in its original condition with tags attached.
Returns must be sent back within 14 days of the customer receiving the item.
Any items returned after the specified returns time frame will be denied.
All returns must be shipped through traceable mail at the customer’s expense.
Please include a copy of your invoice in your parcel.
Please keep a copy of; return traceable package receipt, as we may request a copy.
Please take due care when trying on your order in particular, take care not to
damage get makeup, deodorant, tobacco / cooking odours, fake tan and perfume, etc on the garment/ product.
Items which are returned to Goddess Door not in their original condition as mentioned above will not be processed and will automatically be returned to the customer, at the customer’s expense.

In the case of a faulty product 
The Returns Team will assess the fault upon return of the product. If the Returns
Team deem it to be a manufactures fault, and no longer in stock a full refund of the product and shipping will be issued. Please include a copy of your invoice in your parcel and a copy of your return traceable package receipt.
Items that cannot be returned
Underwear, intimates, swimwear, beauty lines and pierced jewellery cannot be
returned for health and hygiene reasons.
Sale and discounted items cannot be exchanged or returned.
Hand crafted
Many of our Accessories are uniquely handcrafted .There may be visible
imperfections and are to be considered part of their beauty and charm, rather
than faults. These items will not be considered faulty if returned.

Lost packages
If an item is lost it is the responsibility of the customer to locate the item, all packages are fully trackable with a tracking number we provide.
If your package is returned to us you will need to pay for shipping again to have it resent out.
Product Display
Although we have made every effort to display as accurately as possible the colours of our garments/products, computer monitors vary, we cannot be held responsible and cannot guarantee that your monitor’s display of colours will be completely accurate.